Slow logons, crashing apps and laggy devices quietly cost every employee hours a week — and most of it never gets reported. Billow’s endpoint analytics and digital employee experience (DEX) services measure how your technology really performs, then fix the friction before it becomes a ticket.
Digital employee experience (DEX) is how it feels for employees to use the technology they work with every day, and endpoint analytics is the telemetry that measures it — device performance, app reliability, logon times and more. Together they turn a vague sense that “IT is slow” into hard data you can act on.
Most IT teams are blind to the daily friction their users live with. Tickets only capture the problems people bother to report — the slow boots, flaky apps and lost minutes usually go unspoken, but they add up to real productivity loss and quiet frustration. You can’t improve an experience you can’t see.
Billow instruments your estate with endpoint analytics, measures the digital employee experience across devices, apps and network, and remediates the biggest drains proactively — often before users notice. The result is faster, more reliable technology, fewer tickets, and people who spend their time working instead of fighting their tools.
Our endpoint analytics and DEX services cover the full loop measuring the real experience, finding what’s hurting it, and fixing it.
Collect performance and reliability data from every device startup, logon, app crashes, responsiveness and more.
Turn telemetry into a clear picture of the digital employee experience across your whole estate.
Fix the devices, apps and configs dragging experience down before they turn into tickets.
Ongoing monitoring of device and app health, so regressions are caught and addressed early.
Pair the hard data with how people actually feel, for a complete view of the experience.
Track whether changes actually improved the experience, and keep raising the baseline over time.
Tickets capture only the problems people report. The daily friction that quietly drains productivity stays invisible until you measure it. DEX makes the invisible visible, and fixable.
Endpoint analytics surfaces the slow, flaky and frustrating across every device, not just the ones that complain.
Remediate proactively, so problems are solved before they interrupt work or reach the service desk.
Cutting daily friction gives every employee back time which adds up fast across the organization.
Measurement means you can show experience actually got better, not just hope that it did.
We use the leading endpoint analytics and DEX tooling integrated with your management stack to see and improve the experience.
Microsoft / Intune
Experience measurement
Feedback & surveys
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We instrument the estate and establish a baseline of how devices and apps really perform.
We measure the digital experience across devices, apps and network and rank the biggest drains.
We fix the highest-impact issues proactively configs, apps and devices before they generate tickets.
We monitor continuously and keep raising the baseline, proving the experience improves over time.
DEX works hand in hand with how devices are managed and supported. These connect to it most closely.
The full practice this sits within — Microsoft 365, device management, virtual desktops and email migration.
The management layer DEX measures — Intune and UEM are where remediation is applied.
DEX is a core part of a fully managed workplace — measuring and improving experience continuously.
Tell us how many devices you run and we’ll show you what endpoint analytics would surface — the hidden friction, and what it’s costing.
